Terms & Conditions

By ordering products on this website the buyer agrees to buy at the price and in the way described on the site. The seller’s acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product or service and there being no error or innocent misrepresentation by either party.

The Buyer is entitled to withdraw from this agreement and return any goods in the condition and packaging in which they were received within 10 days of receiving them (see full returns policy below). Any payment which has been received for the goods will be refunded to the buyer within thirty days of the goods being received back by the seller; less postage costs, except where goods are faulty.

The buyer accepts responsibility for judging the suitability of the product for the buyer’s required purpose.

To the extent permitted by law the seller excludes any warranties in relation to the product. However the buyer’s statutory rights are not affected.

Any sale or service is subject to English law and the sole jurisdiction of the English courts.

Returns Policy

The strength of a company is often tested when things go wrong. We know that returning something is often a pain and you are always wondering what excuse the company will come up with to avoid refunding or exchanging your product. If you have a genuine return, we will process it quickly.

There are 2 main types of allowable returns. The first are products that are sent back, in perfect new condition that we are able to re-sell. The second are those that are damaged and require us to hang our head in shame as we sent you something substandard. Either type of these returns will be processed as quickly as possible.

Items can be returned for refund or replacement within 10 days from the date of receipt. We will act quickly to get you a replacement item or, if you have requested a refund, we will complete this request within 7 working days from receipt of the item to Saami Ltd. Please note, that cost of postage will be deducted from the refund value for those returns where you have changed your mind. If the return is as a result of an error on our part then we will refund the full amount.

To return an item for refund or replacement please complete the Returns Form section on your delivery note or download and complete a copy of the ‘Returns Form’ by clicking here. Please complete all sections of the Returns Form so we can provide you with the best possible support and customer experience throughout this return process. Please pack the product in the original packaging ensuring all labels are attached.

It the product is not faulty we need to be able to resell returned items. This is why returns that do not have a defect (including size exchanges) must be returned in perfect condition. We ask all returned items to be:

  • In new condition
  • Unsoiled in any way
  • Without any perfumed odours
  • Unworn (with the exception of trying on the product)
  • With the original labels attached
  • In the original packaging

Please Note: When trying on items of clothing, please ensure that you are clean; you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging in the manner in which they were received along with any enclosed documentation.

Items screwed up into a ball and thrown into a bag will not be refunded.

The packaging must be neat (ie. not screwed up or torn).

Any items sent back that do not conform to these requirement will either not be refunded or a store credit given instead. Packaging that is unavoidably damaged whilst opening can be returned without penalty. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods.

Using the address label included on your Delivery Note please send the goods with the completed Returns Form section completed to:

Saami Snow
c/o Parts in Motion
Suite 5, Second Floor, Hampton House
23 Longbrook Street
Exeter
EX4 6AB
United Kingdom

Unfortunately some areas of the Returns Process are outside of our control. Therefore to protect yourself please ensure you send the items by an insured, traceable delivery service that provides a proof of postage and delivery receipt.

If you return an item, and the reason is something we could have avoided, we want to learn from our mistakes and take action to improve our product and service and keep your valued custom. We would love to hear what you think we could improve. Please email us at info@saamisnow.com.

Items Purchased from Amazon

Amazon standard policies apply to items purchased through the Amazon website. Please refer to ‘Arranging Marketplace Returns and Refunds’ on the Amazon website.

International Returns

Please note that for International shipping you will be responsible for the cost of returning any item.

You may contact us at any time throughout the Returns and Refund process by sending an email with your enquiry to info@saamisnow.com.

Now for the legal bit… Under Consumer Protection (Distance Selling) Regulations, you are entitled to cancel any order within a period of 7 days after delivery to you providing goods are unused and unworn. Please ensure all tags are attached and that garments are folded and returned in their original packaging. When cancelling an order, you will be responsible for the return postage.

Delivery Schedule

Free delivery only applies to orders invoiced and delivered to the UK only. Orders invoiced and/or delivered outside of the UK are classed as international and are subject to the advertised rate. The majority of our orders are shipped via Royal Mail service and should arrive within the time specified by your delivery selection. Delivery to UK postal areas regarded as Highlands, Northern Ireland, Channel Islands and BFPO’s etc may have to wait longer than 2 – 3 days for your order to arrive. Courier delivery may also be used for packages over 2kg in weight.

Disclaimer

Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However this disclaimer is not intended to affect your statutory rights. In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals. In addition representations of colours may vary from one computer monitor settings to another; and in light of this should be taken as guidance only.

Copyright Notice

The materials contained on this site are copyright to us (Saami Ltd) and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

Credit Card Security

To ensure your credit card security and to keep your personal information safe we use Secure Sockets Layer (SSL) technology. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users. You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from ‘http’ to ‘https’.

Guarantee

Your experience on the mountain is extremely important to us and that includes the performance of our Ski Wear. We take pride in our products and our clothing range has been thought about at length by people who know what it takes to stay warm and dry when the mountain decides to throw the harshest conditions at you.

We have stress tested our products and tried to cover every reasonable eventuality for defects. Our returns policy covers any problems you find upon receiving our garment (we hope you never have to experience this), however our Guarantee is in place to protect you against manufacturing defects. Ensuring you are a satisfied customer is just not good enough for us. Our aim is to make you so happy with Saami that you can’t help but tell other people about your new found joy!

Your opinion of Saami Snow is important to us. Our reputation is based on the quality of our product and as a company we are committed to ensuring you have a high opinion of us. So, it’s “money where your mouth is” time. To back up our commitment, Saami Snow products are guaranteed for 1 year against defects in materials and workmanship.

For clarity we have listed below the types of situations you may find with you clothing and the appropriate action:

A defect found upon receipt of the goods – Covered by the returns policy above

We have this covered by our returns policy. If there is a manufacturing defect we will refund or replace immediately. No arguing and lots of apologies / eating humble pie from us to you! Please follow our returns process keenly to ensure prompt refund or replacement.

A manufacturing defect within a year – Covered by our Guarantee

Although we hope never to have this embarrassing situation we will of course refund, repair or replace your Saami garment if we can see a manufacturing defect upon receipt of the returned item. Manufacturing problems are obvious due to the location and the nature of the defect. Your feedback is extremely valuable to us as we will try everything in our power to learn from your kind complaint and make sure we do not make the same mistake twice. Please follow our returns process, however note clearly this is a guarantee return outside the returns policy time period so we know.

Damage caused by accident – Not covered by Saami, however may be by your holiday insurance

Our clothing is strong and durable, however sometimes the rough and tumble nature of skiing or boarding can rip through even the strongest of stitching and materials. It is easy to spot the difference between a manufacturing defect and accidental ripping or tearing by looking at the stress around the damage. We do not cover this type of damage through our Saami Guarantee. Some of the reasons may be (not an exclusive list):

  • Serious wipe-outs (crashing)
  • Cutting / abrasion by skis or board edges
  • Ripped by rocks or trees
  • Spills or stains caused by powerful colours
  • Apres ski wrestling or crazy dance falling over (funny to watch, however can damage clothing)
  • Stretching caused by poor fitting choice (use our size guides to avoid this)
  • Any other impact, scrape, cut, rip, tear or burn

We seriously hope none of the above happens to you, as most of them come along with an injury that can mean the end of your season. The above accidents are unfortunate and have all been personally experienced by the Saami team, however we unfortunately cannot repair or provide replacements in these circumstances.

We are of course happy to discuss any of the definitions above and If you need to contact us about a product or just want to chat with someone to get some advice please send an email to info@saamidnow.com and we will respond to you as a matter of urgency.

Complaints

We welcome complaints! This may sounds a little odd at first… let us explain. Firstly we advocate complaints, because without them we don’t find if we have made a mistake. Secondly every member of our team takes pride in what they do and if we do make a mistake we want to rectify them quickly, efficiently and without any hassle to you, our valued customer. Our worst nightmare is to have unhappy customers who haven’t told us. Although we respect it is your right to vote with your feet if we got it wrong, we would rather you told us.

Our reputation is based on the quality of our product and service and we have built our company on these foundations. We will continue to change and improve every day, however sometimes we won’t get it right (unintentionally of course) and we need you to tell us. If we ever fail to deliver a great experience to you we will do everything we can to fix it.

If you have a complaint about a product that you have ordered please refer to our Returns Policy. If you have a complaint about any other part of our service, please send an email to info@saamisnow.com. We will acknowledge receipt of your email, provide you with a reference number and investigate fully the cause of your complaint. We will ensure that we keep you informed at all stages whilst we carry out this investigation.

Thank you for taking the time to read this, if you are ready to make a complaint we understand your patience may already be wearing thin.

Remittance Terms

Orders will only be dispatched on payment in full of the amounts shown.

Contacting Us

If you have any comments on our service or products please e-mail us at: info@saamisnow.com

Or you can write to us at:

Saami Snow
c/o Parts in Motion
Suite 5, Second Floor, Hampton House
23 Longbrook Street
Exeter
EX4 6AB
United Kingdom

Company registered in England and Wales No: 08114533

Privacy Policy

We understand our customer’s concerns regarding privacy and are fully committed to protecting it. The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service. We will only use this information lawfully and in accordance with the Data Protection Act 1998. The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home records of any purchases you make from us. The information we hold about you will be accurate and up to date and you may check it by e-mailing us. If you find any inaccuracy we will delete or correct it promptly. Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access. Saamisnow.com do not sell or trade in any way, your personal information to others. Data collected by this site is used to: a) Take and fulfil customer orders b) Administer and enhance the site and service c) Only disclose information to third-parties for goods delivery purposes.