The strength of a company is often tested when things go wrong. We know that returning something is often a pain and you are always wondering what excuse the company will come up with to avoid refunding or exchanging your product. If you have a genuine return, we will process it quickly.
There are 2 main types of allowable returns. The first are products that are sent back, in perfect new condition that we are able to re-sell. The second are those that are damaged and require us to hang our head in shame as we sent you something substandard. Either type of these returns will be processed as quickly as possible.
Items can be returned for refund or replacement within 10 days from the date of receipt. We will act quickly to get you a replacement item or, if you have requested a refund, we will complete this request within 7 working days from receipt of the item to Saami Ltd. Please note, that cost of postage will be deducted from the refund value for those returns where you have changed your mind. If the return is as a result of an error on our part then we will refund the full amount.
To return an item for refund or replacement please complete the Returns Form section on your delivery note or download and complete a copy of the ‘Returns Form’ by clicking here. Please complete all sections of the Returns Form so we can provide you with the best possible support and customer experience throughout this return process. Please pack the product in the original packaging ensuring all labels are attached.
It the product is not faulty we need to be able to resell returned items. This is why returns that do not have a defect (including size exchanges) must be returned in perfect condition. We ask all returned items to be:
- In new condition
- Unsoiled in any way
- Without any perfumed odours
- Unworn (with the exception of trying on the product)
- With the original labels attached
- In the original packaging
Please Note: When trying on items of clothing, please ensure that you are clean; you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging in the manner in which they were received along with any enclosed documentation.
Items screwed up into a ball and thrown into a bag will not be refunded.
The packaging must be neat (ie. not screwed up or torn).
Any items sent back that do not conform to these requirement will either not be refunded or a store credit given instead. Packaging that is unavoidably damaged whilst opening can be returned without penalty. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods.
Using the address label included on your Delivery Note please send the goods with the completed Returns Form section completed to:
c/o Parts in Motion
Suite 5, Second Floor, Hampton House
23 Longbrook Street
Unfortunately some areas of the Returns Process are outside of our control. Therefore to protect yourself please ensure you send the items by an insured, traceable delivery service that provides a proof of postage and delivery receipt.
If you return an item, and the reason is something we could have avoided, we want to learn from our mistakes and take action to improve our product and service and keep your valued custom. We would love to hear what you think we could improve. Please email us at firstname.lastname@example.org.
Items Purchased from Amazon:
Amazon standard policies apply to items purchased through the Amazon website. Please refer to ‘Arranging Marketplace Returns and Refunds’ on the Amazon website.
Please note that for International shipping you will be responsible for the cost of returning any item.
You may contact us at any time throughout the Returns and Refund process by sending an email with your enquiry to email@example.com.
Now for the legal bit… Under Consumer Protection (Distance Selling) Regulations, you are entitled to cancel any order within a period of 7 days after delivery to you providing goods are unused and unworn. Please ensure all tags are attached and that garments are folded and returned in their original packaging. When cancelling an order, you will be responsible for the return postage.