Complaints Policy

We welcome complaints! This may sounds a little odd at first… let us explain. Firstly we advocate complaints, because without them we don’t find if we have made a mistake. Secondly every member of our team takes pride in what they do and if we do make a mistake we want to rectify them quickly, efficiently and without any hassle to you, our valued customer. Our worst nightmare is to have unhappy customers who haven’t told us. Although we respect it is your right to vote with your feet if we got it wrong, we would rather you told us.

Our reputation is based on the quality of our product and service and we have built our company on these foundations. We will continue to change and improve every day, however sometimes we won’t get it right (unintentionally of course) and we need you to tell us. If we ever fail to deliver a great experience to you we will do everything we can to fix it.

If you have a complaint about a product that you have ordered please refer to our Returns Policy. If you have a complaint about any other part of our service, please send an email to We will acknowledge receipt of your email, provide you with a reference number and investigate fully the cause of your complaint. We will ensure that we keep you informed at all stages whilst we carry out this investigation.

Thank you for taking the time to read this, if you are ready to make a complaint we understand your patience may already be wearing thin.